Brian Carroll

How to Get the Twitter Username You've Always Wanted (even if it's taken)

Don’t forget to secure your Twitter name! I signed up for twitter a year an half ago but that wasn’t soon enough to get my hands on my company’s Twitter name of choice of @intouch.

So if you were late to the party (like me) I’m happy to say there still might be hope. I found this blog post How to Snap Up that Twitter Username You’ve Always Wanted posted by @zee

I followed Zee’s process and I’m pleased to say it worked for us! Maybe it will work for you too. 

Here’s what we did

  1. Emailed username@twitter.com with the following information:

    • The username you want
    • Your existing username, if you have one
    • Whether you want to change your username, or start a new account with the username you’re requesting

  2. I received confirmation the email had been received a few minutes later, then another email asking me to reply with the above information (if I hadn’t already provided it).
  3. Literally, 3 weeks later, I had my account switched from @intouch5 (BTW intouch1-4 were already taken!) to @intouch.

Why did it work?

The person who took my company’s name was inactive. Twitter has a policy that if a profile has been “inactive” for a period of time they release the name. In my case @intouch was never updated by the previous user so we were lucky. I hope this helps and I wish you success!

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Current Affairs, Social Media, Web/Tech



  1. November 19th, 2009 at 16:02 | #1

    Just so everyone is aware, I received this message when I tried to change my username.

    “Twitter is not currently releasing inactive user names. We’re working on a better long term solution for this, and we should have more news soon.”

  2. November 19th, 2009 at 16:32 | #2

    Mark, thanks for sharing. If others have this experience please share. This process worked for me but it took about 3 weeks while they processed my request.

    Also http://thenextweb.com/2009/01/08/how-to-snap-up-that-twitter-username-youve-always-wanted/ has some tips and comments.

  3. November 20th, 2009 at 00:20 | #3

    I received the same message as Mark just now. If anything else comes of my request, I’ll let you know.

  4. November 20th, 2009 at 06:10 | #4

    I had the same experience as Mark. First/immediately received an auto-reply that my request was logged, but then the follow-up –

    “Hi,

    You can change your user name at any time here:
    http://twitter.com/account/settings

    Your messages, replies and content will not be affected, but we do recommend that that you let your followers know about the name change with a tweet. Twitter is not currently releasing inactive user names. We’re working on a better long term solution for this, and we should have more news soon.”

  5. Jason
    November 20th, 2009 at 07:42 | #5

    Received the same message as Mark:

    “Twitter is not currently releasing inactive user names.”

    Really unfortunate as the username that I would like has been inactive since day 1 yet is my TLD.

  6. Andrew
    November 20th, 2009 at 08:13 | #6

    i got this email reply :

    * If your user name request concerns impersonation, trademark infringement, brand squatting, copyright, or another Terms of Service violation, please submit a request to the Terms of Service group via the web form:

    http://twitter.zendesk.com/tickets/new

  7. November 20th, 2009 at 09:08 | #7

    If you own a trademark for your twitter name that’s being used you can report a violation.

    To report a violation:

    What information do I need to include when reporting trademark violations?

    In order to investigate trademark violations, we need the following information:

    Username of the violating account (or the URL to their profile page):
    Company name:
    Company Twitter account (if there is one):
    Your First and Last Name:
    Title:
    Address:
    Phone:
    Fax:
    Company domain address:
    Your company domain email address:
    Registration Trademark number:

    Here’s a link to the Twitter trademark policy.
    http://help.twitter.com/forums/26257/entries/18367

    Here’s an article on how to handle name squatting that has more ideas…
    http://online.wsj.com/article/SB124269417597532869.html

  8. November 22nd, 2009 at 08:47 | #8

    Thanks for the tip. Didn’t know this could be done.

  9. November 24th, 2009 at 01:21 | #9

    thanks! very helpful.

  10. Steve
    November 24th, 2009 at 12:01 | #10

    Great post! I really like your blog!!
    Common Cents

    ps. Link Exchange?

  11. November 30th, 2009 at 09:18 | #11

    Awesome info. I didn’t know you could snag an inactive one. I need to grab mine.

  12. ordenadores, portátiles
    December 5th, 2009 at 18:13 | #12

    your blog is perfect

  13. December 16th, 2009 at 00:16 | #13

    Does it work again? Last time I looked, they didn’t release inactive usernames.

    ————-

    Andy Michaels
    http://www.andy-michaels.com/

  14. Les
    December 17th, 2009 at 11:22 | #14

    I do believe that Twitter needs to do something about this soon as a lot of brands (well known or otherwise) are really -beep- because someone else is hogging a name (brand) they have no right to.

    Thankfully they are unable to capitilise on this.

  15. Matt
    January 3rd, 2010 at 02:15 | #15

    I sent a message to Twitter and I got the same reply

    “Twitter is not currently releasing inactive user names.”

    So it looks like I won’t be getting the name I want.

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